The other day my wife Julia commented on how nice everyone is at Rose City Vets, and how having an exchange with them makes her feel good. I had a similar experience at a restaurant recently, and it made the whole meal much more enjoyable. It’s a shame that positive customer experiences are rare enough to be refreshing.
The equation seems simple: It’s not difficult to be nice. We would all rather interact and do business with nice people. We’re going to talk about the mean people and then never go back.
So, if customer service is so important (at least to me and everyone I know) and seemingly not that difficult, then why aren’t more companies pouring their attention into it? There is a local grocery store chain here in Oregon called New Seasons, they pride themselves on their customer service to the point they even advertise it. I have never dealt with a more friendly or helpful establishment. It’s a joy going in there. New Seasons gets it and they’re thriving. So what’s so hard to figure out?
Joel and I are just two regular guys who want to make ZooFaroo successful. We know we can’t do that without you. We may have come up with the name, but it’s an empty shell without you all. If you ever have a question, comment, criticism, suggestion, or just want to shoot the breeze, drop us a line we’d love to hear from you.
